Support Benefits in Detail
What does all the techno-jargon mean for you and your website? This chart should help!
| BENEFIT | FOUNDATIONS | BUILDER | ARCHITECT | DESCRIPTION |
| HOSTING | ||||
| Fully Managed Hosting | X | X | X | You will never need to worry or do a thing – your hosting is fully managed by our team. |
| Global Data Center Redundancy | X | X | X | Servers across the United States, Europe, the Middle East, Africa, and in the Asia-Pacific region. |
| High Availability Uptime Protection | X | X | X | Stay up and running with clustered configurations in dedicated environments, fully-managed content delivery network, and proactive, multi-layered security measures. |
| 25,000 Visits/month | X | – | – | How many visits per month to your site. This is enough for most small companies. |
| 100,000 Visits/month | – | X | – | How many visits per month to your site. This is best for growing small to mid-sized companies. |
| 400,000 Visits/month | – | – | X | How many visits per month to your site. This is for larger companies. |
| PERFORMANCE | ||||
| Fully Managed Global CDN | X | X | X | Load content faster with our global content delivery network (CDN), which routes local requests to the nearest server. |
| PHP 7 and HTTP/2 Enabled | X | X | X | Get better SEO, visitor retention, and conversions with the latest updates, which can serve up to 3x more requests per second. |
| Specifically Designed Caching | X | X | X | Our caching solution is capable of processing hundreds of millions of hits per day. |
| Scalable Architecture | X | X | X | Manage traffic spikes–from 10,000 to 100 million users – seamlessly. |
| MAINTENANCE | ||||
| WordPress Core Updates | X | X | X | We handle all major updates automatically to ensure sites stay up to date. |
| Theme & Plugin Updates | X | X | X | We keep all your theme and plug-in’s up to date to ensure optimal performance and security. |
| Inactive Plugin Removal | X | X | X | We remove old and inactive plug-in’s to reduce compatibility issues and security vulnerabilities. |
| Maintenance & Bug Fixes | X | X | X | We fix what needs to be and can be fixed. |
| SECURITY | ||||
| Traffic Encryption with SSL | X | X | X | We provide free SSL certificates for every page. |
| Threat Detection & Blocking | X | X | X | We dynamically detect and block malicious behavior, reducing the chances of being hacked. |
| Malware Scanning | – | X | X | Scanning for Malware infections. |
| Malware Cleanups | – | – | X | Removal of any Malware infections. |
| OPTIMIZATION | ||||
| Mobile & Tablet Optimization | X | X | X | All websites are optimized for premium performance on smaller devices. |
| Image Optimization | X | X | X | We optimize the size and quality of every image on your site to obtain peak load time while maintaining high visual impact. |
| CSS & JavaScript Minification | X | X | X | A process of reducing the size of page code and compilation time, reducing page load times. |
| Browser Caching | X | X | X | Fine tune Browser Caching for optimal page load time. |
| GZIP Compression | X | X | X | Employ Object Caching to reduce redundant query executions where applicable. |
| Object Caching | – | X | X | GZIP compression saves at least 50% of your bandwidth usage. |
| Monitor & Fix Broken Links | – | – | X | Ensure links are all properly routing to the correct pages. |
| RECOVERY | ||||
| Daily Primary Facility Backups (in cloud) | X | X | X | Your site is backed up every day to our cloud-based archival systems. |
| Website Recovery/Restoration | X | X | X | In the case of a system failure, we recover and restore your website quickly and painlessly. |
| Monthly Secondary Facility Backup (off cloud) | – | X | X | Every month, a backup is also made to a secondary archival facility. |
| MONITORING | ||||
| 24/7 Uptime Monitoring | X | X | X | We continuously monitor hundreds of variables and factors critical to the uptime and performance of your website. |
| Page Performance | – | X | X | Monthly review and analysis of Page Performance to ensure optimal configuration. |
| Content Performance | – | – | X | Gain content and author performance insights. |
| CONTENT UPDATES | ||||
| UNLIMITED Content Updates | – | X | X | Changes to normal content such as main images and text (doesn’t include major changes). |
| SUPPORT | ||||
| U.S. Based Support Team | X | X | X | Know the assurance provided by our U.S. based Support Staff. |
| Support Access Online & through Email | X | X | X | You have access to rapid-response Support through email and our online Support Desk. |
| 30 Minute Monthly Consultation | – | – | X | Billed monthly with your Support Plan. Time does not accrue, must be used within the billing month. |
| REPORTING | ||||
| Monthly Reporting | – | X | X | You will receive monthly reports keeping you up to date on the overall health and performance of your websites. |
| Online Client Portal | – | X | X | You will have your own online Client Portal to access reports, Knowledgebase, and the Support Desk. |
